Volvo On Demand

Tove

Oliver

Noelle

Information covering your trip from making the reservation to ending it

Using Volvo On Demand

5 things to think of before your trip

When, where and what car do you need? Tell us if you need a tow bar or add excess waiver to your reservation!

How to make a reservation?

It's easy to update the reservation in the app if your plans change.

How to edit/cancel the booking?

Share the drive on your booking. The extra driver can choose the Free and pays nothing extra.

Can several people drive the car on my booking?

Use our cars to practice driving! The instructor creates an account with us and makes the reservation.

Can I practice driving with your cars?

Can I go abroad with the car?

No, no type of smoking is allowed in our cars.

Is smoking allowed in the cars?

Before your trip

Find the car by following our descriptions in the app. Don't forget to check for potential damages before jumping into the car.

How do I start my reservation?

How does the key work?

Here's everything you need to know about how to share your digital key with someone on a trip.

How does key sharing work?

How do I report damage to the car?

Cold and icy day? Thanks to the Parking climate, you can warm up the car before your reservations starts, straight from the app.

How does the Parking climate work?

Problems with locking or unlocking the car

If the car is so damaged that you shouldn't drive it.

Vad do I do if my car is undrivible?

What do I do if I get a parking ticket?

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During your trip

Here’s what to do if you think you won’t return the car on time.

What happens if I am late?

What to do if the garage is closed?

What should I do if the designated parking space is occupied?

Do I need to clean the car before returning it?

Return the car at the same station as you picked it up. Don't forget to fuel the car before returning it.

Where do I return the car?

Don’t worry. It’s easy to get your things back.

Did you forget something in the car?

After your trip

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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