Curious about refueling? Remember these things and you are good to go!
Always return the car with no less than 25% tank
Fuel is included in the price, a fuel card is located in the sun visor on the passenger side in the car
Find the pin code in your reservation details in the app!
Don't forget to refuel! At the end of your reservation, we expect you to return the car with no less than 25% tank of fuel. To secure that you nor other users have to start their reservation by refueling the car, it's important that you check the fuel tank and refuel the car after each reservation.
Got a car with a low fuel level?
If the car has less than 25% fuel when your reservation starts, and need to refuel before returning the car, please reach out to Customer Care, and we'll be happy to compensate you for any lost time.
If your booking occurs between 22:22 and 07:00, please contact us the following day, and we will ensure that you receive your compensation then.
Fuel is included in the price. If you need to refuel, a fuel card is available in all cars. The fuel card is placed on the sun visor on the passenger side of the car, and you can use it as needed during your trip. In your reservation details in the app, pin code, fuel info, and information about where the fuel card is valid is found.
If you drive an electric car, charging during your trip is not included in the price. Read more about charging here.
If you don't have one of our selected refuel stations nearby? Then it's perfectly fine to make your own expense; just make sure to take a picture of your receipt, send it to us in our chat or to our email address email@example.com along with your bank details and we will reimburse you within 14 days.
Is the fuel card missing? If you need to refuel the car, but the fuel card is missing, please refuel the car at your own expense and take the receipt. Then reach out to the Customer Care team in the chat with a picture of the receipt, and we’ll repay you for the cost and replace the missing fuel card with a new. You can expect a reimbursement within 14 days.
The fuel card in the car can only be used for fuel. So if you need to refill anything other than that during a longer trip, it could be, for example, washer fluid, motor oil, coolant, or Adblue. It's perfectly fine to make your own expense. Just make sure to take a picture of your receipt, send it to us in our chat or to our email address firstname.lastname@example.org along with your bank details, and we will reimburse you within 14 days.