Ensure you have correctly inserted the charging cable into both the car and the charging station. Sometimes, you may need to hear a ”click” for the charging cable to be securely attached to the car (especially on XC40 Recharge).

Check if the car has a specific limit for how much it can charge (max charging level). You can do this on the car’s center display, which may look like the following:
Image 1: Current battery level
Image 2: Set “max charge level”

Contact the company that owns the charging station to see if there is any disruption. Contact information should be available at the charging station or nearby.

Also, check the color of the light at the car’s charging port, on the driver’s display in the car, and at the charging cable on the charging station:

Green: The car is fully charged and ready to use but may also indicate that charging is in progress at certain charging stations, such as MER.

Blue: The car is currently charging.

Yellow: Charging is waiting to start. This often appears before charging is initiated by the current electricity provider.

Red: An error has occurred. Check the connection of the charging cable or any disruptions with the electricity provider.