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Cancel your subscription
Tove avatar
Written by Tove
Updated over a week ago

You can cancel an ongoing monthly reservation directly in the app. You can cancel at any time from when the reservation has started–until 3 days before the renewal of a new 30-day period. In the reservation details in the app, you’ll see the last day to cancel.

Example: Your monthly reservation renews on August 15. You need to cancel by August 12 at the latest.

Please note that your subscription will automatically renew if you don’t cancel 3 days before the next 30-day period. The cost is then deducted as usual from your chosen payment method on the first day of a new period.

What if I end my subscription early? Is it possible to pay only half a month?

When driving with a monthly reservation, the cost is charged on the first day of every 30-day period. You’ll always pay for 30 days, meaning if you cancel early, you will not get any money back, but you will have access to the car for the whole period.

If you’re not in need of a car for as long as a whole month, you can reserve a car every week. Read more about our plans and prices here.

Can I cancel before the subscription starts?

You can easily cancel your subscription directly using the Volvo On Demand app. Cancellation before the subscription period starts can be done 6 hours before the start time if you drive with Free, 4 hours if you drive with Plus, and 30 minutes before the start date if you drive with Super.

For example, if your reservation starts on June 17, the cancellation can be made on June 17 at 01:30 am (Free), 03.30 am (Plus), and June 17 at 07.00 (Super).

Please note that If your subscription has already started, a cancellation can be made no later than 3 days before the renewal of the next 30-day period.

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