Insurance is always included with every Volvo On Demand trip.
The included insurance comes with excess reduction, which lowers the fee you’d have to pay in the event of damage or personal injury.
To eliminate the fee entirely while staying fully insured, you can purchase excess elimination. The price of excess elimination is based on your trip length.
Am I fully insured if something happens on a trip?
Yes, full insurance is always included with Volvo On Demand – on every trip, at no extra charge. The included insurance comes with excess reduction. Excess reduction limits the excess fee that you would need to pay in the event of damage to the car, to other property or personal injury.
You can choose to opt out of the included excess reduction up until the start of your trip.
The insurance is sold by Trygg-Hansa Försäkring filial. Read more at www.trygghansa.se/samarbeten/volvo-on-demand
How much is the excess fee?
Excess reduction lowers the excess fee from 12 000 kr to 7 000 kr in the event of damage to the car. For damage to other property or personal injury, the maximum fee is limited to 4 000 kr.
How can I eliminate the excess fee?
To avoid paying any fees connected to damage or personal injury when driving with Volvo On Demand, you can purchase our excess elimination option. Excess elimination is also full insurance.
How much does excess elimination cost?
The cost of excess elimination is based on your trip length. You will see a cost estimate when you make your reservation in the app and the final amount on your trip receipt.
Where can I select my insurance option?
You can select your insurance option when you make your reservation in the app. If you change your mind, just head to your reservation and edit the insurance option. You can change your insurance options right up until you unlock the car. If you remove excess elimination, you will still be fully insured.
What happens if I spot a damage before I start my trip?
You are never responsible for any damage that you report before your trip and that a previous driver may have caused. However, you must always check the car for damages before you start driving, regardless of what insurance option you have.
If you spot something, you can report it in the app. Learn more about reporting damages here.
What if something happens during my trip?
If something happens during your trip, you should report it straight away. If the car is undrivable or you need our urgent help, contact Customer Care all hours at +46 8-580 974 54. Our Damage team will email you if any follow up questions after the reservation.
Let’s look at some scenarios:
Imagine the car becomes damaged during your reservation which would cost a minimum of 7 500 kr to repair.
If you have included insurance with excess reduction: You’ll need to pay 7 000 kr excess and the insurance will cover the remaining 500 kr
If you have purchased excess elimination: You’ll pay 0 kr and the insurance will cover the complete cost.
Do I need to report damages when I purchase excess elimination insurance?
Yes, otherwise we cannot proceed to repair the car.